Shipping & Returns FAQs

Shipping

We process and ship out all orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped within 3 business days. 

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

All orders are shipped from Johannesburg, South Africa and standard shipping usually take 2-5 business days from the day it ships to arrive to its final destination depending on your address. Please include a day time delivery address. 

We offer free shipping on all orders of R500 or more! To qualify, the total of the order must reach R500 -- this means after all discounts have been applied.

If you are not seeing the free shipping option available and your order meets the above criteria, try refreshing your browser's cookies or restarting the browser to unlock the free shipping option.

We do ship internationally, please contact us for a quote on shipping price.

Refunds

We offer a 30 day money back guarantee if the package is returned to us in its original, unopened condition. Please note that due to hygienic reasons, we cannot accept opened skincare packages. To return a product, let us know and we will arrange collection. As soon as we receive the return, we will refund your money back to you. We unfortunately do not refund the original shipping charges. 

Exchanges

We do not offer exchanges on any of our products. All sheet masks are final sale. 

Expiry Dates

Korean products are traditionally labeled with a manufacturing date instead of an expiry date and have a shelf-life of two to three years from this date, depending on each individual product and brand. So don't be alarmed if you receive a product stamped with a date prior to your actual purchase date -- we value our customers and will never sell expired products just to make a sale!

As K-Beauty expands further into the Western market, some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of the dates to be sure:

제조 means "manufactured on"

까지 means "good until"

 

Authenticity

All our products are 100% Authentic guaranteed and imported directly from South Korea.